Shipping Policy

At Casso Aurora, we carefully prepare and package each order to help ensure your jewelry arrives safely and securely. Please review our shipping information before placing your order.

Order Processing

Please allow approximately 5–6 business days for standard orders to be processed and prepared for shipment.

Processing time is separate from shipping time and begins after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Custom, personalized, engraved, resized, made-to-order, or special-order jewelry may require additional processing time.

Shipping & Delivery

Available shipping methods and estimated delivery times will be displayed at checkout when applicable.

Once your order has completed processing and has been shipped, delivery time will depend on the shipping method selected, destination, and carrier.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other circumstances outside of Casso Aurora's reasonable control.

Expedited Shipping

Expedited or overnight shipping may be available for eligible orders.

Selecting an expedited shipping method does not reduce the standard 5–6 business day processing period unless otherwise confirmed by Casso Aurora.

If you need your jewelry by a specific date, please contact us before placing your order to determine whether your requested timeline may be accommodated.

Shipping Insurance

Eligible Casso Aurora jewelry shipments are securely packaged and may be insured based on the order value and shipping service selected.

Additional security measures may apply to higher-value orders.

Signature Requirements

For security purposes, a signature may be required for certain jewelry shipments, particularly higher-value orders.

If a signature is required, we recommend ensuring that someone is available at the delivery address to receive the package.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

If you do not receive tracking information after your order has shipped, please contact Casso Aurora Customer Service.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error after placing your order, contact Casso Aurora as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delayed, Lost, or Damaged Packages

If your tracking information has not updated, your package appears significantly delayed, or your shipment arrives damaged, please contact Casso Aurora as soon as possible.

We will review the available shipping and tracking information and assist with the appropriate next steps.

Casso Aurora is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses provided by the customer, or other circumstances outside of our reasonable control.

International Shipping

International shipping may be available for eligible destinations.

International customers may be responsible for additional charges imposed by the destination country, including:

• Customs duties

• Import taxes

• VAT

• Brokerage or customs processing fees

• Other applicable government charges

These charges are not included in the product price or standard shipping charges unless specifically stated at checkout and are the responsibility of the customer.

Casso Aurora does not control customs processing times or fees imposed by foreign governments or carriers.

International shipments may experience additional delays due to customs clearance.

Returns

Shipping an order back to Casso Aurora is subject to our Returns & Exchanges Policy.

Customers are responsible for return shipping costs unless the merchandise received was incorrect or arrived damaged due to an error on our part.

We strongly recommend using a trackable and insured shipping method when returning jewelry.

Original shipping charges and other applicable fees are non-refundable.

Questions

If you have questions regarding shipping, delivery, tracking, or a time-sensitive order, please contact:

Casso Aurora
Website: cassoaurora.shop
Email: jewelry@cassoaurora.shop
United States