General Questions
How can I get more information about a specific piece?
If you would like additional information about a Casso Aurora piece, please contact us through our website or use our Contact Us page. Include the product name or a link to the item you are interested in so our team can assist you more efficiently. You may also book a private consultation for personalized assistance.
Do you offer ring sizing and engraving?
Ring sizing and engraving may be available for eligible pieces. Availability depends on the design, material, size, and type of jewelry. Please contact Casso Aurora before placing your order if you require resizing, engraving, or another personalization service.
How do I book a private consultation?
You can schedule a private consultation directly through the appointment booking section of the Casso Aurora website. Select the type of consultation you need, choose an available date and time, and provide the requested information so we can prepare for your appointment.
What can I discuss during my consultation?
Our private consultations are designed to provide personalized assistance based on your needs. We can help you explore engagement rings, wedding bands, diamonds, fine jewelry, gifts, custom pieces, special orders, and other available options.
How long does a private consultation take?
Appointment length may vary depending on your needs and the type of consultation selected. We recommend providing as much information as possible when booking so we can prepare and make the most of your appointment.
Can you help me choose an engagement ring or wedding band?
Absolutely. Casso Aurora offers personalized guidance to help you explore engagement rings and wedding bands based on your preferred style, design, budget, and vision. You can book a private consultation if you would like additional assistance.
Do you offer custom or personalized jewelry?
Customizations and special-order options may be available depending on the piece and requested design. Contact us or schedule a consultation to discuss your idea, preferred style, specifications, and available options.
Do you offer natural and lab-grown diamonds?
Casso Aurora offers options for clients interested in both natural and lab-grown diamonds. Our diamond collections allow you to explore stones based on characteristics such as shape, carat weight, color, clarity, and other available specifications.
How can I determine my ring size?
We recommend confirming your ring size before ordering whenever possible. If you are unsure about sizing, contact Casso Aurora for guidance before completing your purchase, particularly for engagement rings, wedding bands, customized pieces, or special orders.
I didn't receive my order or appointment confirmation. What should I do?
First, check your spam or junk folder and confirm that the email address entered during checkout or booking is correct. If you still cannot locate your confirmation, please contact Casso Aurora with your name and relevant order or appointment information so we can assist you.
How can I be featured on Casso Aurora's social media?
We love celebrating our customers and their special moments. If you would like the opportunity to be featured, contact Casso Aurora or tag us when sharing your Casso Aurora jewelry on social media. Selected content may be considered for reposting with appropriate permission.
Returns & Exchanges
Do you accept returns?
Eligible items may be returned within 7 business days of delivery for store credit. Items must be unworn, unused, undamaged, and returned in their original condition and packaging.
All returns are subject to inspection before store credit is issued. Original shipping charges and other applicable fees are non-refundable.
Are sale or promotional items eligible for return?
Items purchased on sale, clearance, or as part of a promotional offer are Final Sale and are not eligible for return, exchange, or store credit unless otherwise required by applicable law.
Can I return a customized or personalized piece?
Customized and personalized jewelry is Final Sale and cannot be returned or exchanged. This includes, but is not limited to, engraved pieces, resized jewelry, custom designs, special orders, and pieces altered specifically at the customer's request.
We strongly recommend confirming all customization details, spelling, sizing, and specifications before approving your order.
What happens if another jeweler modifies my Casso Aurora jewelry?
Casso Aurora cannot be responsible for damage, alterations, repairs, resizing, stone work, or other modifications performed by an unauthorized third-party jeweler.
Any applicable Casso Aurora warranty or service coverage may be void if the piece has been altered, repaired, resized, or otherwise modified by a third party.
How do I start a return?
Please contact Casso Aurora before sending any item back. Our team will review your request and provide return instructions if your item is eligible.
Items returned without prior authorization may not be accepted.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or different from what you ordered, please contact Casso Aurora as soon as possible after delivery. Include your order information and clear photos of the item and packaging so our team can review the issue and assist you.
Shipping & Processing
How long will it take for my order to process?
Please allow approximately 5–6 business days for your Casso Aurora order to be processed and prepared for shipment.
Processing time is separate from shipping time. Once your order has been processed and shipped, delivery time will depend on the shipping method selected at checkout.
Please note that custom, personalized, resized, engraved, or special-order pieces may require additional processing time.
Once my order ships, when will I receive it?
Delivery time depends on the shipping option selected at checkout and the destination of your order.
Once your order has shipped, you will receive a shipping confirmation with tracking information so you can follow your package until delivery.
Are Casso Aurora shipments insured?
Eligible Casso Aurora jewelry shipments are securely packaged and may be shipped with insurance based on the order value and shipping service selected. Additional delivery requirements, including a signature, may apply to higher-value orders.
Is a signature required for delivery?
For security purposes, a signature may be required for certain jewelry orders, particularly higher-value shipments. If a signature is required, this information will be included with your shipping details.
We recommend making sure someone is available at the delivery address to receive and sign for the package when necessary.
Do you offer expedited or overnight shipping?
Expedited shipping options may be available for eligible orders and will be displayed at checkout when available.
Please remember that selecting expedited delivery does not necessarily reduce the 5–6 business day processing period. Processing and shipping times are separate.
For time-sensitive purchases, we recommend contacting Casso Aurora before placing your order to confirm available options.
Do you offer Saturday delivery?
Saturday delivery may be available depending on the destination, carrier, and shipping service. Please contact Casso Aurora before placing a time-sensitive order if Saturday delivery is required.
How can I track my order?
Once your order has been shipped, tracking information will be sent to the email address provided at checkout. Use the tracking information to follow your package and view the estimated delivery date.
What if my package is delayed?
Carrier delays may occasionally occur after an order leaves our facility. If your tracking information has not updated or your package appears significantly delayed, please contact Casso Aurora so we can help review the shipment information.
What if I need my jewelry by a specific date?
If you are purchasing jewelry for an engagement, wedding, anniversary, birthday, or another important occasion, we strongly recommend ordering in advance.
If you have a specific deadline, please contact Casso Aurora before placing your order so we can determine whether your requested timeline may be accommodated.