Return & Exchange Policy

At Casso Aurora, your satisfaction is important to us. We carefully inspect our jewelry before shipment and want you to feel confident with every purchase. Please review the following policy before requesting a return or exchange.

Returns & Exchanges

Eligible items may be returned within 7 calendar days from the confirmed delivery date for an exchange or store credit.

To be eligible, merchandise must:

• Be unworn, unused, undamaged, and unaltered.

• Be in its original condition and suitable for resale.

• Have all original tags attached and unaltered.

• Include all original packaging, certificates, documentation, and accessories, when applicable.

• Be accompanied by proof of purchase or the original order number.

• Have a return request submitted to Casso Aurora within 7 calendar days from the confirmed delivery date.

All returned merchandise is subject to inspection and approval by Casso Aurora.

Items that show signs of wear, damage, alteration, resizing, missing tags, or missing original components may not be accepted.

Original shipping charges and other applicable fees are non-refundable.

Final Sale Items

The following items are Final Sale and are not eligible for return, exchange, or store credit:

• Custom or made-to-order jewelry

• Personalized or engraved pieces

• Jewelry resized or altered at the customer's request

• Special orders

• Pre-orders

• Items specifically marked Final Sale

• Certain clearance or sale merchandise identified as Final Sale at the time of purchase

• Gift cards

A promotional discount or promotional code does not automatically make an item Final Sale unless this is clearly stated at the time of purchase.

Final Sale restrictions apply unless otherwise required by applicable law.

Custom & Personalized Orders

All custom, personalized, engraved, resized, made-to-order, and special-order pieces are Final Sale.

Once production, resizing, engraving, or customization has begun, the order cannot be canceled, returned, or exchanged.

Customers are responsible for carefully reviewing and confirming all details, including spelling, sizing, measurements, design specifications, and personalization instructions before approving an order.

Deposits made toward custom or special orders are non-refundable once the order has been approved and production has begun.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged due to an error on our part.

For your protection, we strongly recommend returning jewelry using a trackable and insured shipping service appropriate for the value of the merchandise.

Casso Aurora is not responsible for return packages that are lost, stolen, damaged, delayed, or misdirected while in transit.

Please do not send merchandise back without first receiving return authorization and instructions from Casso Aurora.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or different from what you ordered, please contact Casso Aurora as soon as possible after delivery.

When contacting us, please provide:

• Your full name

• Order number

• A description of the issue

• Clear photographs or videos of the merchandise

• Photographs of the original packaging, when applicable

Our team will review the information and provide further instructions.

Damage resulting from normal wear and tear, improper use, accidental damage, failure to properly care for the jewelry, or modifications made after delivery does not qualify as a damaged-on-arrival claim.

Third-Party Alterations & Repairs

Casso Aurora cannot be responsible for damage, alterations, repairs, resizing, stone work, engraving, or other modifications performed by an unauthorized third-party jeweler or service provider.

Any applicable Casso Aurora warranty or service coverage may be void if an item has been altered, repaired, resized, or otherwise modified by an unauthorized third party.

Return Inspection & Approval

Once your return is received, Casso Aurora will inspect the merchandise to confirm that it meets the requirements of this policy.

If approved, your exchange or store credit will be processed accordingly.

Casso Aurora reserves the right to refuse a return if the merchandise does not meet our return requirements, including items that are worn, damaged, altered, resized, missing tags, or missing original packaging, certificates, or accessories when applicable.

If a return is not approved, arrangements may be made to return the merchandise to the customer at the customer's expense.

How to Start a Return or Exchange

To request a return or exchange:

1. Contact Casso Aurora within 7 calendar days from the confirmed delivery date.

2. Provide your full name and order number.

3. Indicate whether you are requesting an exchange or store credit.

4. Wait for Casso Aurora to review your request and provide return authorization and shipping instructions.

5. Securely package the merchandise with all original tags, packaging, certificates, documentation, and accessories, when applicable.

6. Ship the merchandise using a trackable and insured shipping method.

7. Once your return is received and inspected, Casso Aurora will notify you regarding the status of your return.

Items sent without prior return authorization may not be accepted.

Questions?

If you have questions about whether an item is eligible for return or exchange, please contact Casso Aurora Customer Service before sending your merchandise.

CASSO AURORA
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